Play Smart, Stay in Control

2 Deposit & Bet Limits — How They Work

Deposit and betting limits are the most practical day-to-day tools available in your kb222 account settings. They allow you to define a clear budget for your gambling activity before you start, rather than relying on willpower in the heat of play.

Deposit Limit Periods

Recommended Budget Guidelines

kb222 recommends that players set a gambling budget based on their discretionary income only — that is, money that is left over after all household necessities (rent, food, bills, loan repayments) have been paid. A sensible starting point for most recreational players is to allocate no more than 2–5% of monthly disposable income to gambling activities. Using the following checklist before depositing is a good habit to develop:

• All essential monthly expenses for this month have been covered.
• I am not borrowing money to fund my gambling.
• I have set a deposit limit that reflects my available budget.
• I am gambling for entertainment, not to recover past losses or earn income.
• I am in a calm, sober, and clear-minded state.

3 Time-Out & Short Breaks

A time-out is a temporary, voluntary suspension of your kb222 account. It is designed for players who feel they need a short break from gambling — perhaps after a difficult session, during a stressful period in their life, or simply as a regular part of healthy gambling habits.

Available Time-Out Durations

During a time-out, your account is locked for all gambling activity including deposits, bets, and casino games. Any funds already in your account balance remain safe and can be withdrawn at any time during a time-out. Marketing and promotional emails are automatically paused for the full duration of the time-out period.

4 Self-Exclusion Programme

Self-exclusion is our most powerful player protection tool. It is designed for players who have recognised that their gambling has become, or is in danger of becoming, a serious problem. By self-excluding, you are making a binding commitment — backed by kb222's technical enforcement — to stop gambling on our platform for a meaningful period of time.

Self-Exclusion Options

• 3-Month Exclusion: Suitable for players who want a significant break to reassess their gambling habits.
• 6-Month Exclusion: A longer break that allows time for counselling or other support interventions to take effect.
• 1-Year Exclusion: Recommended for players who have experienced clear signs of problem gambling or financial harm.
• 3-Year Exclusion: For players who require a long-term separation from gambling activity.
• Permanent Exclusion: An indefinite, irreversible exclusion with no end date. This option is available for players who choose never to gamble on kb222 again.

What Happens During Self-Exclusion

• Your kb222 account is immediately and fully suspended.
• You will not be able to log in, deposit, or place any bets.
• All marketing and promotional communications from kb222 are permanently stopped.
• Any remaining balance in your account is fully accessible for withdrawal.
• kb222 will take all reasonable technical steps to prevent you from creating a new account during your exclusion period.

How to Self-Exclude

You can request self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Our team will process your request within 24 hours and confirm via email when your exclusion is active. You may also initiate self-exclusion directly through your Account Settings under the Responsible Gaming section.

5 Recognising Warning Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It often develops gradually, and many people do not recognise it in themselves until the harm is already significant. Being aware of the early warning signs is the first step towards staying in control. The following indicators suggest that gambling may have moved from entertainment to a problematic behaviour that deserves attention.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the Self-Assessment tool in the next section and to consider activating a time-out or self-exclusion. You do not need to be in crisis to ask for help — reaching out early is always better than waiting until harm is severe.

6 Protecting Young People from Gambling

kb222 maintains a strict 21+ age policy. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any gambling activity on the kb222 platform. Our age verification process is mandatory and must be completed before a player can access real-money features.

Age Verification Process

All accounts are subject to KYC (Know Your Customer) verification. Players are required to provide a government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are 21 years of age or older. Accounts that cannot be verified remain restricted from deposits and withdrawals until verification is complete.

Advice for Parents and Guardians

If you share a device, a mobile number, or a mobile banking account (bKash, Nagad, Rocket) with a young person under 21, we strongly encourage you to take the following precautions:

• Enable parental controls or screen-time restrictions on shared devices.
• Use separate mobile banking accounts for your personal gambling activity — never share a bKash or Nagad PIN with anyone under 21.
• Keep your kb222 login credentials (username and password) private and never save them in a shared browser profile.
• Log out of your kb222 account completely after every session on a shared device.
• Talk openly with young people in your household about the risks of gambling and the legal age requirement.

Reporting an Underage Account

If you believe that someone under the age of 21 has registered an account on kb222 — whether your own child or anyone else — please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat every such report as an absolute priority and will investigate and suspend the reported account within 24 hours of receiving verifiable information.